{"id":5819,"date":"2016-11-08T11:28:32","date_gmt":"2016-11-08T11:28:32","guid":{"rendered":"https:\/\/colbo.pruebasweb.com.es\/cinco-servicios-que-nos-solicita-el-usuario-del-taller\/"},"modified":"2023-07-14T08:22:04","modified_gmt":"2023-07-14T08:22:04","slug":"cinc-serveis-que-ens-demana-lusuari-del-taller","status":"publish","type":"post","link":"https:\/\/colbo.net\/ca\/cinc-serveis-que-ens-demana-lusuari-del-taller\/","title":{"rendered":"Cinc serveis que ens demana l\u00b4usuari del taller"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1300px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: justify;\">Per qu\u00e8 ens decidim per un taller i no per un altre? La resposta sembla \u00f2bvia&#8230; per confian\u00e7a, la pedra angular de la relaci\u00f3 taller-client. No obstant aix\u00f2, cada vegada m\u00e9s, els usuaris demanen serveis que poden marcar la difer\u00e8ncia. <\/div>\n<div style=\"text-align: justify;\">\u00bfCotxe de substituci\u00f3? \u00bfPressupost online? \u00bfCita pr\u00e8via? S\u00f3n molts els serveis extra que el taller pot i ha d&#8217;oferir als seus clients per afegir valor a un servei que ja de per si ha de ser exquisit. No obstant aix\u00f2, no tots  aquests serveis generen el mateix inter\u00e8s en els clients. Vols saber quins s\u00f3n els que els m\u00e9s valorats? <\/p>\n<p style=\"text-align: justify;\">El primer cau de calaix&#8230; S\u00ed, la butxaca. Vuit de cada deu (82%) donen la major import\u00e0ncia a factors que abarateixen la factura. No parlem necess\u00e0riament del preu m\u00e9s barat, sin\u00f3 de la sensaci\u00f3 d&#8217;haver pagat el just per una feina ben feta. <\/p>\n<p style=\"text-align: justify;\">En segon lloc es situa el vehicle de cortesia. Pel 77% dels conductors aquest \u00e9s un dels serveis prioritaris. No \u00e9s una tasca f\u00e0cil de gestionar pel taller, ni tan sols rendible. Parlem de dificultats per gestionar la disponibilitat de la flota (llistes d&#8217;espera, recollida i lliurament dels vehicles), tr\u00e0mits amb les asseguradores i m\u00e9s treball d&#8217;oficina. <\/p>\n<p style=\"text-align: justify;\">En tercera posici\u00f3, amb un 66% de demandants: Poder gestionar les cites pr\u00e8vies en l\u00ednia i \/ o telef\u00f2nicament. Facilita molt els tr\u00e0mits al client i l&#8217;optimitzaci\u00f3 del seu temps. Tamb\u00e9 al taller l&#8217;ajuda a planificar millor i aprofitar b\u00e9 les instal\u00b7lacions i els equips de treballs. Alguns tallers li donen la deguda import\u00e0ncia i s&#8217;han dotat d&#8217;un programa de gesti\u00f3 de taller que inclou aquesta funcionalitat. <\/p>\n<p style=\"text-align: justify;\">Important tamb\u00e9 per a l&#8217;usuari del taller (53%), \u00e9s la realitzaci\u00f3 de la ITV per part del taller. A m\u00e9s de la imprescindible revisi\u00f3 pre-ITV, alguns tallers ofereixen la possibilitat d&#8217;acudir en lloc de l&#8217;usuari a les instal\u00b7lacions de la ITV per a realitzar la inspecci\u00f3. Valorat especialment per clients amb l&#8217;agenda molt atape\u00efda. Temps i comoditat. Normalment aquest servei es combina amb la recollida i lliurament del cotxe al seu domicili. <\/p>\n<p style=\"text-align: justify;\">Per tancar aquest top 5: Neteja interior i exterior del vehicle (51%). El rentat del vehicle garanteix un bon acabat final de la reparaci\u00f3. Tot conductor que acudeix al taller espera que li lliurin el seu cotxe impecable., El rentat gratu\u00eft \u00e9s un servei que marca difer\u00e8ncies i que aconseguir\u00e0 que el client surti de les instal\u00b7lacions amb un somriure. <\/p>\n<p style=\"text-align: justify;\">Qu\u00e8 et sembla aquesta classificaci\u00f3? Des Tallers Colbo, ens satisf\u00e0 comprovar que tots aquests \u201cextras\u201d estan inclosos a la nostra carta de serveis, alguns des de fa molts anys. Constatem que estem en sintonia amb les necessitats del client i que anem en la bona direcci\u00f3. M\u00e9s de 50 anys de servei han de servir per, almenys, con\u00e8ixer als nostres clients. Aix\u00f2 s\u00ed, sense adormir-se en els llorers.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Per qu\u00e8 ens decidim per un taller i no per un altre? La resposta sembla \u00f2bvia&#8230; Per confian\u00e7a, la pedra angular de la relaci\u00f3 taller-client&#8230;.<\/p>\n","protected":false},"author":1,"featured_media":5182,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5819","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cinc serveis que ens sol\u00b7licita l&#039;usuari del taller<\/title>\n<meta name=\"description\" content=\"Per qu\u00e8 ens decidim per un taller i no per un altre? La resposta sembla \u00f2bvia... 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